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You're a doctor?
No, no, it's just me.. Somebody smashed the window and there's glass all over the floor..
Baby, what happened?
Is the intruder still in the house? I don't know.. I'm sorry, ma'am, this is 911, not 411. I cannot give you directions to Best Buy.
How far apart are your contractions? Two to three minutes. II'm not really sure. The fire department is just a couple of blocks away.
I can't open the window!. It's painted over, and.. Mrs. Emmerson, can you safely exit the apartment some other way? No, the smoke and fire, it-it's everywhere. I can't see anything. Okay, I want you and your kids to get down on the floor, Under the smoke and see if there's some other way for you to get out. Mrs. Emmerson?
The fire department is on the scene. Can you put something bright in the window so they can find you? Mrs. Emmerson?
I got more than enough evidence to arrest your husband.
Can anyone hear me? This is Operator 7829. I lost contact with the Staten Island fire.
I was screaming, but nobody could hear me.
Hey. Oh, I didn't mean to startle you. Someone's asking for you on the emergency line number eight. Is it the Stanton Island fire?
No, it's a man, but he won't give his name. Do you want me to dump it? Uh, no, I'll take it. 911. What's your emergency? Who is this? Listen, you can't call me on this line.
Maybe she was covering for someone.
All right, I am hanging up.
And if you ever call me again, I'll.! Jessica Lawson, 27, Got a call from a man who asked for her by name. Coworkers say she was pretty upset. She took a break and nobody's seen her since. This is Tom Noles, her supervisor. He's pulling up the call for us. Jack Malone, FBI. Who called it in? A coworker by the name of Paulette Harrison.
She transferred the call to Jessica. I'm told this guy knew her name. Any chance the call was personal? Not on the emergency line. And not Jess. Nobody took this job more seriously. Most people last only a couple years, but Jess. She was still going strong after six. Maybe she finally burned out. I got the call. 911. What's your emergency?. You think you can get away with this? Who is this?. You little bitch.. Listen, you can't call me on this line.. You think I'm going to let you. screw around with my life, Jessica?.